PRIVACY POLICY

Last updated: October 22, 2025

Bigas Express (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order or create an account, we collect:

- Full name

- Delivery address

- Contact number

- Email address

b. Automatically Collected Information

When you browse our site, we may collect:

- Device ID

2. How We Use Your Information

We use your data to:

- Process and deliver your orders

- Contact you for delivery updates or customer support

- Improve our website and services

- Comply with legal obligations and prevent fraud

3. Sharing of Information

We do not sell or rent your personal data. However, we may share necessary information with:

- Delivery partners (for order fulfillment)

- Payment service providers (e.g., GCash)

- Government agencies, if required by law or regulation

All third-party partners are required to keep your information confidential and use it only for legitimate business purposes.

4. Data Retention

We retain your personal data only as long as necessary:

- For active transactions and customer support; or

- As required by law and accounting standards.

After that, your data will be securely deleted or anonymized.

5. Data Security

We implement appropriate physical, electronic, and managerial measures to protect your information from:

- Unauthorized access

- Loss or theft

- Misuse or alteration

However, please note that no online platform is 100% secure. We encourage you to keep your account details private and use strong passwords.

6. Your Rights Under the Data Privacy Act

As a data subject, you have the right to:

- Access your personal information

- Request correction or deletion of data

- Withdraw consent for data processing

- File a complaint with the National Privacy Commission (NPC) if your rights are violated

For more information, visit the NPC’s website: https://privacy.gov.ph

7. Cookies Policy

Our website may use cookies to enhance user experience. You may disable cookies in your browser, but this may affect certain functions of our website.

8. Updates to This Privacy Policy

Bigas Express may update this Privacy Policy from time to time. Changes will be posted on our website with an updated 'Last updated' date. Continued use of our services means you accept the revised policy.

9. Contact Us

If you have questions, requests, or complaints about this Privacy Policy, contact us at:

Email: bigasx.com@gmail.com

Phone: 0935-889-1649

Address: 1473 Abad Santos Avenue, Tondo, Manila